Your appointments are very important to Freebird Hair Studio. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.
CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. It is your responsibility to add your appointment to your calendar, phone, iPad or whatever you need to ensure you do not forget it. Since the services are reserved for you personally, a cancellation fee will apply.
- Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability and keeps our team members’ schedules filled, thus better serving everyone. Freebird Hair Studio policies are presented and provided in the tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our policies criteria.